To do so, just right-click the QuickBooks Desktop icon and select Run as Administrator. Since you still encounter the same result, I suggest run your QuickBooks Desktop in administrator mode. I can see that you've already performed the recommended troubleshooting steps to isolate the issue. Thank you for getting back to us, Kb21Krash. Our slowest machine was maxing out one of its 4 cores but did not lock up or crash. I had 6 machines, concurrently running massive reports (Sales by Item Summary for the last 3 years with Display Columns by Day) and then dumping them to Excel. Our server is new within the last 3-4 months and is a mid-level machine. Our desktops are all 2.4 GHz machines and above with 4 - 6 cores and 8 GB of memory so there shouldn't have been a problem. I don't know why this worked, but it did. This should open up a simple, blank desktop (still has File Edit etc at top and QB shortcuts down the left side (My Company, Income Tracker, etc) Deselect Show Home page when opening a company file
#ABR VIEWER KEEPS CRASHING WINDOWS#
Multiple Windows (if that's what you like) - Selected Close down all QB windows so you have a blank desktop To get so you don't have to hold the Alt key down:Ģ. For some weird reason, suppressing all the other stuff that opens up when QB opens was causing our problems. Hold the Alt key down immediately when hitting OK At Login screen enter username, enter passwordĥ. On No Company Open screen, Open or Restore an Existing CompanyĤ. We happened to get help from a top level QB Tech Support person. We got past the Trend Micro issue and were still having issue with QB 21 shutting down immediately after opening the company file in multi-user mode (my desktop connecting to our company file on our server). 3103, time stamp: 0x5f8b056cįaulting module name: ntdll.dll, version: 10.0., time stamp: 0xe94aeef6įaulting application start time: 0x01d6b86fba8a7024įaulting application path: C:\Program Files (x86)\Intuit\QuickBooks Enterprise Solutions 21.0\qbw32.exeįaulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll This is what windows Event Viewer Shows every time it crashesįaulting application name: qbw32.exe, version. Ran DISM.exe /Online /Cleanup-image /Restorehealth - no problems Uninstalled and reinstalled without updates, it crashes. Uninstalled and reinstalled QB, performed updates it crashes.
#ABR VIEWER KEEPS CRASHING UPGRADE#
Been trying to open QB 21 Enterprise after upgrade or clean install, but it crashes every time on three different computers.
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